Lily Newman

Navigating Businesses That Are Changing Faster Than Their Leaders

Business change is not new. Leaders have always had to respond to shifting markets, new technologies, economic pressure …

Behind the Smile: A Leadership Lesson from Strensham Services

I often stop at Strensham Services on my way back from Somerset — 110 miles from my parents, 110 miles from home. A conv …

When Systems Fail, Service Matters Most

In April 2026, easyJet faced a high-profile disruption that quickly became a national story. A flight from Milan Linate …

The Impact of Personality Types in Leadership

Leadership is often discussed in terms of skills, knowledge and experience. While those things are important, personalit …

The Spring Reset: A Leader's Guide to Re-Energising Their Team

Spring brings a natural sense of renewal. As energy returns and focus shifts toward the months ahead, it offers leaders …

Positioning Yourself as a Credible Non-Executive Director: 8 top tips to get that NED Role

For many senior leaders, a Non-Executive Director role is a natural next step, but it is not something you simply step i …

​Using Emotional Intelligence to Build Effective Leaders

Here's an uncomfortable truth: most leadership failures aren't caused by lack of technical knowledge or strategic thinki …

​How To Be A Better Leader And Manage Your Hybrid Team More Effectively

Let's be honest: leading a team has never been just about hitting targets and growing the bottom line. Great leadership …

Getting Britain Back to Work: What the Best Employers Do Differently

The headlines are bleak. One in five working-age adults in the UK is now economically inactive. Over 800,000 people have …

Is Your SME Leadership Team Ready for AI? 3 Questions Every Leader Must Ask

AI is everywhere. If you haven't noticed by now, you must have been asleep for the whole of the 2020s! It's in our inbox …